Terms and Conditions

By using our Website and services, you confirm that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time, and such changes will be posted on this page. Your continued use of the Website after such changes will constitute your acceptance of those changes.

You must be at least 18 years of age or have the consent of a legal guardian to use our Website and services. By using this Website, you represent and warrant that you meet these eligibility requirements.

Newi AI Systems provides AI-powered lead management and automation solutions for businesses. Our services include, but are not limited to, AI-powered SMS chatbots, voice bots, appointment scheduling, customer support automation, lead generation, lead nurturing and follow-up sequences, CRM integration, conversational AI design, and other related AI automation tasks (“Services”). By using our Services, you agree to follow all instructions and guidelines provided by us.

In order to access certain features of the Website or use our Services, you may be required to create an account. When you create an account, you agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

All content on the Website, including text, graphics, logos, images, videos, software, AI chatbot frameworks, conversational flows, prompt designs, and bot configurations, is owned by Newi AI Systems or its licensors and is protected by Australian and international copyright laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works based on any content from the Website without our express written consent.

Our AI-powered chatbots and automation tools are designed to assist with business communications, lead management, and customer engagement. While we strive for accuracy and reliability, AI-generated responses may occasionally contain errors or inaccuracies. Our AI services are not a substitute for professional advice, including but not limited to legal, medical, financial, or accounting advice.

• AI chatbot responses are generated based on programmed logic and training data and may not always be accurate.
• We do not guarantee specific outcomes, conversion rates, or revenue results from the use of our AI services.
• You are responsible for reviewing and approving AI-generated communications used for your customers.
• We are not liable for decisions made based on AI-generated content or recommendations.
• AI performance may vary depending on training data, knowledge base content, and configuration.

By using our Website and AI Services, you agree not to:

• Engage in unlawful activity or use the Website or AI Services for illegal purposes.
• Upload or distribute harmful content, including viruses or malware.
• Interfere with the proper functioning of the Website, AI bots, or Services.
• Violate the rights of other users or third parties.
• Use AI chatbots to send spam, unsolicited messages, or engage in deceptive practices.
• Attempt to reverse-engineer, decompile, or extract underlying AI models, prompts, or conversational logic.
• Use our AI Services in a manner that violates applicable telecommunications, privacy, or anti-spam legislation.

By using our AI-powered Services, you acknowledge that customer interactions with AI chatbots may be recorded, stored, and analysed for the purposes of improving service quality, training or improving systems, and generating performance reports. You are responsible for informing your end users that they may be interacting with an AI-powered system and for obtaining any necessary consents required under applicable privacy legislation.

Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect personal information.

If applicable, you agree to pay for any Services that you purchase through the Website. All payments are due in accordance with the terms specified at the time of purchase. AI service subscriptions are billed on a recurring basis as outlined in your service agreement. We reserve the right to suspend or terminate access to the Services, including deactivating active AI systems, if payment is not received.

While we endeavour to maintain high availability of our AI services, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party platform outages (including CRM, telephony, and messaging providers), and unforeseen technical issues may result in temporary service disruptions. We will make reasonable efforts to notify you of planned downtime in advance.

To the maximum extent permitted by law, Newi AI Systems is not liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or Services, including loss of data, profits, leads, missed appointments, inaccurate AI-generated responses, or other damages. Our liability for any claim arising from the Website or Services shall be limited to the amount you have paid for the Service in question.

Our Services may integrate with or contain links to third-party platforms, including CRM systems, telephony providers, payment processors, and messaging platforms. We do not control or endorse the content, practices, or availability of these third-party services and are not responsible for damages, losses, or service interruptions that may arise from your use of them.

You agree to indemnify and hold harmless Newi AI Systems, its affiliates, officers, employees, agents, and licensors from claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or Services, your violation of these Terms, or your infringement of third-party rights.

We reserve the right to suspend or terminate your access to the Website and Services, with or without notice, including for violation of these Terms. Upon termination, active AI systems deployed on your behalf may be deactivated and access to associated data and analytics may be revoked.

These Terms are governed by and construed in accordance with the laws applicable in Queensland, Australia. Any disputes arising under these Terms will be subject to the jurisdiction of the courts of Queensland, Australia.

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions will remain in full effect.